Service excellence is our mission: the critical element for maintaining life-long, valuable relationships with our members.
Complete and submit this form and one of our customer service representatives will get back to you as soon as possible.
Your membership may automatically renew under this Agreement. Your membership will continue for the length of the initial term you select on your plan and will automatically renew for additional prepaid periods of the same length unless you choose to cancel prior to that renewal. In order to cancel your membership you must call us at 800 613-5583 or email us at firstname.lastname@example.org. Your account will automatically be charged (or you will be billed, as applicable) at the rates in effect at the time of renewal.
You agree to pay the applicable fees and charges for any purchases that you make from us. All charges are nonrefundable unless provided otherwise by us, including paid programming and other content. You must select a payment method to pay us for any subscription fees and all purchases made from us. You agree to pay us for all charges incurred under your account, including without limitation all applicable taxes, fees and surcharges. You authorize us to charge your designated payment method for these charges and to retain information about the payment method associated with your account. If we do not receive payment from your designated payment method, you agree to pay all amounts due upon demand by us. Every time you make a purchase, you reaffirm that (i) we are authorized to charge your designated payment method; (ii) we may submit charges incurred under your account for payment; (iii) we are authorized to resubmit charges to your designated payment method in the event that these charges are initially declined and (iv) you will be responsible for such charges, even if your membership is canceled or terminated. You are responsible for all charges incurred under your account made by you or anyone who uses your account (including, but not limited to, your children, family or friends). Any yearly service fees will be charged in advance and are not refundable. We will automatically charge your payment method for your service charges, and any applicable fees and taxes, after the last day of the billing period. After 7 days from the date of any unpaid charges, your account will be deemed delinquent and we may terminate or suspend your account for nonpayment.
All payments must be made in U.S. dollars. We do not accept any gift cards issued by Visa, MasterCard, American Express or Discover for recurring payment plans; these types of cards may only be used for one-time payments. Your outstanding balance is due in full each payment period. Undisputed portions of your account must be paid by the due date to avoid a late fee and possible deactivation of the Service. No "payment in full" notation or other restrictive endorsement written on your payments will restrict our ability to collect all amounts owing to us. We expect you to pay your account balance on time. If you are delinquent in any payment to us, we reserve the right to suspend or terminate your Subscription, deactivate your Receiver and report any late payment or non-payment to credit reporting agencies. If your account is past due, and if we deactivate your Service, we will prorate your Subscription and amounts owed to us and will apply your pre-payments to past due amounts and any remaining credit to future obligations. WE MAY RECEIVE UPDATED CREDIT CARD INFORMATION FROM YOUR CREDIT CARD ISSUER. Your credit card issuer may give you the right to opt out of the update service.
We sometimes offer certain customers various trial or other promotional memberships, which are subject to these terms and conditions except as stated in the trial or promotional offer.
Please contact your Support Department with any questions or concerns by calling (800) 613-5583 or by submitting a Support Ticket from your Good Life USA Back Office.